Update Tube Court and Home Group Failure

A quick update on Tube Court, I met with the Regional Director of Home Group on Tuesday (24.02.26)  I raised residents concerns about the failings in the building and Home Groups  slow response to the flood. He readily acknowledged that there were failures and told me that they  were going to work on a new approach, they want to be more coordinated and will adopt a ‘project management approach’ to Tube Court and they have a member of staff who will be working on communications including a weekly visit. He said this means better coordination and internal collaboration to take a wider view. He told me they were refining this approach and would keep me in the loop, he also said that he would make himself available to me so that I can easily escalate concerns. I’ll keep working on this and keep sharing information about what is going on. I know that since I met him the fire brigade were called to the building again and there are some concerns about the alarm system and their response / turn around times. A 6 hour turn around seems to say the least on the long side for pressing problems.  Theres obviously more to do and I’ll post updates from time to time.

I’m pleased that the Chronicle covered this story today…

https://www.chroniclelive.co.uk/news/north-east-news/tube-court-flooding-newcastle-byker-33486194